Health FAQs

We believe wellbeing is for everyone, which is why we are launching the Sincerely Health platform to help our customers eat, live and feel better, all while rewarding healthy choices with grocery coupons and discounts.

i. Eat Better: Learn about mindful eating and lifestyle diets and choose foods that support your needs.

ii. Live Better: See how behavior and lifestyle choices can impact your health. Define your goals, track progress via connected devices, and gain actionable insights.

iii. Feel Better: Manage prescriptions and refills, stay up to date on vaccines, and connect virtually with healthcare providers, all from the enhanced pharmacy experience.

iv. Get Rewarded: Receive grocery coupons for actions like creating an account, linking your pharmacy account, and more. You can also earn Healthy Points for progressing through goals and completing other healthy activities, which can be redeemed for more grocery discounts

v. Get Peace of Mind: Your information is protected and secured. Please see our Privacy Policy and HIPAA Notice of Privacy Practices to learn more.

Yes, the Sincerely Health platform is free to participate in, and you can earn Healthy points and grocery coupons for every eligible activity you complete

Click on your initials in the right corner of the screen to access your Account Settings menu. Scroll down and select Help & Support Center and then Contact Us. You will find email and phone support contact information specific to your grocery store banner.

a.     You will need to download the new version of the grocery app and pharmacy services are now included in one place! To access pharmacy services, you will need to create a new individual profile that is customized for your pharmacy records. Your new profile for Health and Pharmacy will need to be set up with different credentials than grocery and the previous pharmacy app.

a.     With the new and improved digital pharmacy, you can conveniently manage prescriptions, schedule vaccinations and shop for groceries all from your grocery application. You will need to create a personal pharmacy account to ensure your health data is HIPAA secured.

a.     Yes, you can access the new digital pharmacy for free in your grocery shopping app. The grocery shopping app is also free to download from the app store.

a.     You can view and manage your prescriptions, request refills, receive refill reminders, access vaccination and immunizations records, schedule appointments for vaccines and immunizations, and locate pharmacies.

a.    A unique email and phone number is required for a new account. If you share an email address or phone number, you will not be able to create multiple accounts from that information.  You may have already registered, and you can try to login and use the “forgot pin” prompt. Family Care enables you to see prescriptions of your family members once you link them to your primary account. To access Family Care, go to Settings > Manage Profiles > Add Profile to start the process.

a.     The identity verification questions come from Experian, a trusted third-party partner.  We need these extra questions to keep your identity safe and secure.  We do not have control over what questions you get asked, nor do we have access to the information provided.

The app has the capability to recognize if you already have an account set up for Health & Wellness.

a.     This should rarely or never occur.  Please contact the support team for more help. You can find your banner’s specific support contact information by clicking on your initials in the right corner of the screen to access your Account Settings menu. Scroll down and select Help & Support Center and then Contact Us. You will find email and phone support contact information specific to your grocery store banner.

a.     As a Guest, the user will not have access to these features until they link their Pharmacy records and create an account.

a.     No, you will still be able to access some pharmacy services, like refilling a prescription or scheduling vaccines, without a Sincerely Health account. 

a.     Transfer requests may require 3 to 5 days to properly reflect in the app/website.  We will notify you via text, email or push notification, depending on your preferences, when they are ready to be picked up. Please contact your pharmacy if you have not heard from us and you would like to check the status of your prescriptions.

a.     Currently, when your prescriptions are ready for pickup, you can simply visit the pharmacy to pay and sign for your prescriptions. Alternatively, you can have prescriptions delivered or shipped if they qualify. If you experience any problems with payment for delivery, please contact our support team by going to Settings > Help & Support > Contact us. In a future release, you will be able to pre-pay and sign for pickup through the app to speed up checkout at the pharmacy.

a.     Covid-19 vaccine records are updated in 24-48 hours, while other vaccines should be available immediately. Please contact your pharmacy for further assistance.

a.     Our app only shows vaccines administered by an Albertsons company pharmacy and are not tied into external pharmacies or state-based registries. If your vaccine records still do not appear, please contact your pharmacy to help identify the problem.

a.     Caregiver access has been added to support customers needing to manage prescriptions for their minor dependents and other adults. Caregiver access allows you, the caregiver, to link the minor’s/adult’s digital pharmacy account to your existing pharmacy account through the app. Linking a minor's/adult's digital pharmacy account enables you to view, order and manage the minor's/adult's prescription needs in one view. Once the other patient’s pharmacy account is linked, you will have access to perform certain functions on their behalf through your profile and settings.

a.     To become a caregiver for a minor (under age 18) you will need to have linked your pharmacy account within the Sincerely, Health mobile app. Within your pharmacy account on the mobile app, you will see an option under settings/menu/caregiver access to add a profile. Click “Add a Profile” and follow the steps to submit a caregiver access request/add a profile. To complete the request, you will need the minor's legal name, prescription number, store number, and date of birth. Once this information is verified, the minor’s digital pharmacy account will be available in your profile section of the app (upper right hand corner of dashboard). Please note that if the minor has not had at least one prescription filled by a Albertsons pharmacy, you won't be able to link their pharmacy account.

a.     To become a caregiver for an adult (over age 18) you will need to have linked your pharmacy account within the Sincerely, Health mobile app. Within your pharmacy account on the mobile app, you will see an option under settings/menu/caregiver access to add a profile. Click “Add a Profile” and follow the steps to submit a caregiver access request/add a profile. To complete the request, you will need the adult's legal name, prescription number, store number, and date of birth. Once verified, we will send a secured request to the other adult via email to grant or deny the caregiver access. Once caregiver access is granted, the caregiver will have access to the other adult's digital pharmacy account within their own profile section of the app (upper right hand corner of dashboard). Please note that if the adult has not had at least one prescription filled by a Albertsons pharmacy, you won't be able to link their pharmacy account.

a.     Caregiver access can be revoked at any time. If you have previously granted caregiver access and wish to remove that access, you can do so through your own pharmacy app by navigating to profile and settings in the upper right-hand corner of the dashboard and clicking on “Manage Profiles”. From there, you can remove caregiver access. If you do not have access to the app, you can call customer support at 877-723-3929 to request the removal of the caregiver access.

The telehealth services are currently available in the following states: AK, CA, MT, OR, TX, and WA.  We are working to expand virtual care services to our customers in other locations.  Please check back for updates.

The telehealth services are provided through Providence health system/Covenant Health/ExpressCare Virtual.

Anyone with or without insurance can use ExpressCare Virtual. They do not need to be current patients of a health system, medical group or of an Albertsons Company pharmacy.

Please visit Frequently Asked Questions | ExpressCare Virtual | Providence  to learn more.

We implement and maintain security measures and controls to protect your protected health information.  There is no protected health information shared between Albertsons and Providence.

Healthy points are available to registered Sincerely Health users who start and complete actions and goals within the Sincerely Health platform.

Healthy points are earned by completing eligible activities within the Sincerely Health platform and do not require purchases to start earning points.  Albertsons for U^TM points are earned for every dollar spent on qualifying grocery, pharmacy and other purchases.

Points can be earned through a variety of actions within the Sincerely Health platform, from starting and completing goals to tracking your activity or steps.  There might even be a couple of surprises to get you started!

Healthy points can be redeemed for certain grocery coupons available within the Sincerely Health platform. To view and exchange healthy points for available coupons, navigate to the Rewards page from within the Sincerely Health platform.

Healthy points expire on an annual basis.  To see more details about points expiration, navigate to the My Health Rewards Activity page within the Sincerely Health platform.  Once your Healthy points are exchanged for grocery coupons and you clip the coupon, you will have 30 days to redeem your grocery coupon before it expires.

We want you to get rewarded for healthy choices, but there are some restrictions on the number of times you can earn points for completing a specific goal or action to help make goal setting fun and doable.  Research shows we do better when we’re focused on a few goals at a time.

Once clipped, coupons will be automatically added to your Banner for U^TM account. During your next qualifying purchase (in-store or online) the coupon will be applied automatically to your account.

Once clipped, all coupons will be automatically added to your My Coupons regardless of if they have been redeemed or not and will be shown there until coupons expire.

Yes.  That number is called a short-code and is what the application uses to communicate those notification messages.

From the Pharmacy dashboard, click on the circle with your initials in the top right corner to open your Profile & Settings and select Notifications. Here you can enroll and manage your communication preferences for: Text (SMS) Email and Push (notifications through phone).

Based on your notification settings, you can choose to receive updates on the following:

•   Pharmacy Orders: Get updates when your prescription is being refilled or ready for pickup.
•   Pharmacy Medications: Get updates when your prescriptions are expiring, need to be refilled and dosage reminders.

a.     From your profile and settings, ensure Push notifications are toggled ON. If you are not receiving Push notifications, please return to the grocery app and click Member in the bottom navigation and then navigate to Account and click Communication under My account section to toggle on Push Notifications which will allow you to update your app settings.

• At Albertsons Pharmacy, we understand the challenges that come with managing diabetes. That’s why we’ve created a tailored program designed to offer you complimentary A1c testing, expert advice and nutritional tools.  The program features complimentary advice through free consultations with our team of pharmacists, as well as new digital tools that help you to manage your health.  

• Free Health Services: Our program offers complimentary A1c & cholesterol testing along with personalized pharmacist support for a full year.
• Helpful Digital Tools: Help manage your health through our app—set medication reminders, book appointments, and track your results.
• Annual Grocery Savings: As part of our commitment to your well-being, our program offers the opportunity to earn up to $290* annually in available savings if you set & meet all activity or nutrition goals. 

• In addition to the healthy points you earn for achieving your activity goals, meeting your nutrition targets, or tracking your activity and steps, you can earn additional points for activities specific to the Diabetes Program.  Some activities must be completed multiple times at designated intervals to earn maximum available points over the course of a year.

• Yes, we implement and maintain security measures and controls to protect your information. We use and disclose your information  as described in our HIPAA Notice of Privacy Practices

• You can connect your Apple Health Kit, Fitbit, and Google Fit to your Sincerely Health account.  
• We are working to add connectivity to other devices such as blood glucose monitors in future phases as well.  Stay tuned for this update!

• Please contact your local pharmacist or healthcare provider for specific questions about your personalized Diabetes care needs.
• For more general digital app questions, click on your initials in the right corner of the screen within Sincerely Health to access your Account Settings menu. Scroll down and select Help & Support Center and then Contact Us. You will find email and phone support contact information specific to your grocery store banner.  

• Pharmacists play a pivotal role in diabetes management. They will provide you with essential education about diabetes, emphasize the significance of nutrition and fitness, review and monitor medications, and assist with goal setting.